Outrageous customer service is taking American companies by storm. From small-town chicken outlets to suburban furniture stores to corporate giants like Southwest Airlines, extraordinary customer service has become the key to business success.
Spearheading today's hard-serve, soft-sell message is T. Scott Gross, a confirmed believer in outrageous customer service and a wildly popular speaker on the subject. Gross believes that great service, not cut-throat selling, is what customers respond to best. And giving great service is a fun, guilt-free form of selling that anyone can learn to love -- even the most sales-phobic clerk on the company's front line.
Now Gross uncovers the secrets to delivering extraordinary customer service in Outrageous!, a new step-by-step guide to his original POS (positively outrageous service) program. Entertaining without being frivolous, instructive without becoming boring, the books shows business owners and service providers how to:
** build positive word-of-mouth to attract new customers ** use appealing opening lines that engage the customer ** get everyone in the organization to sell through service ** create a world-class service culture that lasts Outrageous! is loaded with lively, real-life anecdotes of extraordinary service, each told with a contagious dose of wit and enthusiasm. In fact, Gross's story-telling abilities are as superb in print as they are in person.
Great selling is a by-product of great service. And this book delivers a sure-fire approach to making serious profits -- and having serious fun -- through positively outrageous service.
T. SCOTT GROSS (Center Point, TX) is widely recognized in America's service industry as a customer service expert. He is a frequent and popular speaker/trainer on his original concept of 'positively outrageous service,' which has been adopted by hundreds of companies around the country, including Southwest Airlines (the customer-centric success story of the airways) and Doubletree Hotels. He recently received a special award from the National Speakers Association, naming him among the top three percent of professional speakers in the United States.
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Book Description Soft cover. Condition: New. Dust Jacket Condition: New. STORED NEW PRISTINE CONDITION SANITIZED THEN WRAPPED. Book. Seller Inventory # ABE-1674492983935
Book Description Soft cover. Condition: New. Fourth Printing. Signed, dated, inscribed and placed by the author on the half title page as follows: "8/11/00/ St. Pete/To:/James/Enjoy/ Scott/". Number line in the work reads as follows: 10 9 8 7 6 5 4. 287 pages, including an index, a foreword, and 17 chapters. Includes a free book-specific bookmarker and a one page biography on the author T. Scott Gross, on a separate sheet of paper. Book is clean, fresh, tight and bright. BRAND NEW BOOK! Never used nor read. Available for immediate shipment, carefully packed!. Signed By the Author. Seller Inventory # 0011099
Book Description Soft cover. Condition: New. Dust Jacket Condition: None. Signed and inscribed by the author on the half title page as follows "To Barbara/ Enjoy!/ Scott." A selection of the Newbridge Executive Program Book Club. No highbrow theory, just much practical, real-world ideas that really work. Included with the book is a book specific bookmarker and a separate one sheet of paper that is a biography of the author! BOOK IS UNUSED AND NEVER READ! A GEM COPY, available for immediate shipment, carefully packed in a sturdy box. Signed By the Author. Seller Inventory # 000082
Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 0.9. Seller Inventory # Q-0814479863