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This book is an important contribution to our understanding of how medical encounters are co-constructed by patients and caregivers. The primary contribution of this insightful book lies in its capacity to enable readers to think about health care interaction in new ways. This should be 'required reading' for patients, practitioners, scholars, and health educators, although readers should not expect a traditional 'how-to' book. Readers will...discover thoughtful commentary, theoretically sound suggestions, and a new paradigm for thinking about interaction in all of its complexity...the authors of this book provide essential information for practitioners and patients alike who share the common goal of achieving the best health care possible.
—Journal of Health Communication
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