Measuring the Performance of Human Service Programs (SAGE Human Services Guides) - Softcover

Martin, Lawrence L.; Kettner, Peter M.

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9780803971356: Measuring the Performance of Human Service Programs (SAGE Human Services Guides)

Softcover

ISBN 10: 0803971354 ISBN 13: 9780803971356

Publisher: SAGE Publications, Inc, 1996

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Social service providers are under increasing pressure to demonstrate that their programmes work. Faced with this demand for greater accountability, providers are turning to performance measurement as a way of illustrating programme efficiency, quality and effectiveness.

The authors of this comprehensive volume discuss why and how performance measures have become an integral part of managing programmes in the social services. They explain the various types of performance measures - including numeric counts, standardized measures and client satisfaction - and assess their advantages and disadvantages. A case study and exercises are a special feature of the book.

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About the Author:

Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.

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