SPC Simplified for Services thoroughly illustrates the application of the tools and techniques of statistical process control. Each module contains practice problems with the solutions provided at the end of the book.
With SPC Simplified for Services, you will learn:
Problem-solving tools, such as flow charts and brainstorming.
Frequency histograms and checksheets.
Variable and attribute control charts.
Sampling plans.
Systems capability.
"synopsis" may belong to another edition of this title.
Howard E. Butler is the owner of Quality Control Services Company. Previously, he worked at General Motors Corporation developing and managing quality management systems.
Robert T. Amsden is an associate professor of decision sciences at the University of Dayton.
"About this title" may belong to another edition of this title.
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