Completeness: Quality for the 21st Century - Hardcover

Over the years, businesses have used many management ideas to produce a quality product or service. Some of these are zero defects, quality circles, and total quality management. Management guru Crosby ( Leading: The Art of Becoming an Executive , LJ 11/1/89, and Let's Talk Quality , LJ 4/1/89) adds completeness and centurion to these terms. The concept of completeness is used to draw together functions of an organization to culminate in a quality product or service. The centurion(s) will be the managers of the 21st century, implementing the completeness concept. Crosby's book serves as a guide for this program, using examples and case studies and stressing continual education of participants. Although the work presents specific components of completeness, it is general enough for all types of organizations. Recommended for management collections.
- Joan A. Traugott, Amityville P.L., N.Y.
Copyright 1992 Reed Business Information, Inc.