Winning With Quality: Applying Quality Principles in Product Development (Engineering Process Improvement) - Softcover

In addition, Winning with Quality teaches you how to interpret and learn from your results for a continuous quality improvement program that will ensure your company's long-term competitiveness and success.

"The book's (Winning with Quality) uniqueness derives from the authors' background as practitioners ... they are middle-managers, engineers by background, who have real experience in conceiving a process of product development, selling their ideas to the organization, and then implementing a process. The authors' claim to expertise is born of hard experience. The focus on their process and their insights is valuable and important." -Philip Barkan, Stanford University

"Winning with Quality is one of those rare business books written by someone who must practice what he preaches, rather than just some consultant looking to profit from the latest buzzwords." -Computer-Aided Engineering

"The authors (of Winning with Quality) do a very good job in setting the stage for the discussion on customer feedback and metrics." -Journal of Product Innovation Management

"This book (Winning with Quality) is well-organized and comprehensive in scope. The authors (who all work at AT&T Bell Labs) provide a good road map to productivity improvement in the new-product development cycle." -Quality Digest

"Though this book (Winning with Quality) is directed primarily to those involved in product development, what it has to say about process and quality improvement is applicable to any number of work environments." -Human Side of Change Newsletter

"It (Winning with Quality) presents the state of the art in quality principles, methods, and tools and demonstrates how to implement them in individual quality programs. Real-life examples illustrate the text." -Mechanical Engineering

We have worked with teams to implement programs in our product development organizations that have reduced product development intervals more than 50 percent, and have decreased rework from a typical four cycles for development to nearly one. The product-design defect rate as measured through change activity improved threefold in less than two years, and the number of met commitments to internal customers increased from 20 percent to more than 80 percent.

How did we achieve these results? By focusing on the processes and people. By instituting an environment for quality improvement and process management that goes beyond slogans and short-term programs. By following the principle that you will never achieve any more than you plan, and that the plan will be no better than the vision that you have for your business.

This book takes you on a journey-the same journey we took to achieve these gains. We begin with the groundwork laid by others, and add to that our own experiences in improving our product development processes. You pick the destination, you provide the power, and we provide a tool kit and framework to support breakthrough improvements in your product development process.

0201633477P04062001