From Publishers Weekly:
This highly specialized treatise on present and future trends in business and finance makes up in perception what it lacks in cohesion. The late Mobley, v-p at IBM, and McKeown, his one-time colleague at an independent business service, trace the giant electronic company's spectacular growth under Thomas Watson Sr.'s "autocratic" management and the ensuing "bureaucratic" regime of Watson Jr. The authors then analyze the more open, purpose-oriented "teleocratic" operations style appropriate to the information age in which "job-descriptions blur and networks emerge to get things done." They describe in detail total balance-sheet financial systems, warning of cash position failure, and go on to project vast international avenues for electronic reciprocal marketing of credit, goods and services.
Copyright 1988 Reed Business Information, Inc.
From Library Journal:
This book is both a biography of the pivotal developmental periods in IBM's history as well as a business administration/management science treatise. Mobley worked for IBM for 32 yearsfirst as a speech and letter writer for Watson Sr., then as a historian of IBM, and finally as a member of the task force which moved IBM into the electronics age. He brings a unique perspective and understanding to this work. The authors explain the different styles of management from autocracy to bureaucracy to the present teleocracy, and emphasize why the current form is appropriate for the future. This clearly written book contains an appendix with substantive graphic material (which was not seen by the reviewer), and a brief list of references. Hilary D. Burton, Lawrence Livermore Lab., Livermore, Cal.
Copyright 1989 Reed Business Information, Inc.
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